DPWH 4th Leyte district office cited for quality management

ORMOC CITY, Leyte, July 14 (PNA) -- The Department of Public Works and Highways 4th Leyte engineering district (DPWH 4th LED) reached another milestone when it received the ISO 9001:2008 Certification of Quality Management System.

This was bared in a press conference on Thursday by District Engineer Lino Francisco Gonzales, who recently received the certification.

The conferment makes them the first district engineering office in Works and Highways in Eastern Visayas to be certified by the International Standard Organization (ISO). This means that 4th LED is now fully compliant with internationally-accepted practices and that the office is rendering quality and excellent public service.

The ISO certification is an international recognition for the strict implementation of a management system that operates effectively in achieving its organizational performance goals such as commitment to quality and client satisfaction.

Its requirements are underpinned by eight management principles namely: a customer focused organization, leadership, the involvement of people, ensuring a process approach, a systematic approach to management, a factual approach to decision making, mutually beneficial supplier relations; and continuous improvement.

In pursuit of their goal to be ISO certified, Gonzales explained they had to improve their work procedures and practices beginning with the implementation of good housekeeping habits. After 5 p.m., all desks are cleared of clutter and documents while chairs are neatly arranged.

They also implemented an improved process in the flow of documents for easier tracking, thereby providing procedural connectivity to all sections. Documents are vertically filed on shelves and drawers, and labeled properly. Most of all, the core values of public service – professionalism, teamwork and excellence - are upheld. (PNA)
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