DPWH Eastern Visayas aims for ISO certification

PALO, Leyte, Dec. 9 (PNA) – The Department of Public Works and Highways (DPWH) regional office here is in the process of getting ISO (International Organization for Standardization) certification, in line with the administration’s call for improved public service delivery.

DPWH Regional Director Rolando Asis said the field office here is one of the offices directed by Secretary Rogelio Singson to undergo the ISO 9001:2008 assessment and certification process.

“This is a long process, but we’re heading to that direction. We are pushing all employees to raise the standard of providing service,” Asis said.

An organization gets ISO 9001:2008 certificate if it is able to demonstrate its ability to consistently provide product or services that meet customer and applicable statutory and regulatory requirements, according to the ISO website.

Another consideration is the enhancement of customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

Early this year, included in the DPWH Quality Management Service ISO 9001:2008 certificate of registration are nine services, six bureaus, two pilot regional offices (National Capital Region and Region 11), and two pilot district engineering offices (South Manila and Davao 1st District) for a total of 19 offices.

For the second phase, Singson has directed 33 DPWH offices comprising five Unified Project Management Offices, the remaining 14 regional offices with one corresponding pilot district office each to undergo the same ISO 9001:2008 assessment and certification process.

In Eastern Visayas, tagged as pilot for ISO assessment is the Leyte 4th district engineering office in Ormoc City. (PNA)
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