TACLOBAN
CITY, July 29 (PNA) -– Heeding orders of President Rodrigo Duterte to avert the
sufferings of public in transacting with government agencies, the Philippine
Statistics Authority (PSA) has started opening their outlets early morning and
some operate on Saturdays.
Lisa Grace
Bersales, PSA national statistician and civil registrar general said they are
mapping out strategies to curb the problem on long queues and inconveniences of
those who are securing civil registry documents at Census Serbilis Centers.
PSA has been
perceived as slow in processing requests due to thick crowds in their offices,
according to the official.
“We have
long lines in PSA, but that should not just be the only indicator of service we
provide to citizens. We should look on how long they stay on the line,”
Bersales told reporters here Thursday on the sidelines of 2015 regional economic
performance press briefing.
The PSA
releases 75,000 birth, marriage, and death certificates daily. The process
takes two to three hours from application to release of documents.
“We are
listening to the President’s instruction. PSA is opening some outlets during
Saturdays for outlets with many clients requesting documents,” Bersales said.
PSA will
also open up new outlets in strategic areas to bring their services closer to
rural communities.
“We will
open new outlets as long as we’re able to hire new staff. We are a new agency,
many people retired and we have about 800 vacant positions,” she added.
For more
convenience, the PSA is advocating to “use other channels” such as online
through e-Census and telephone services.
PGL/SARWELL Q. MENIANO
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