Saturday, July 30, 2016

PSA bares plan to curb long queues in getting registry documents

TACLOBAN CITY, July 29 (PNA) -– Heeding orders of President Rodrigo Duterte to avert the sufferings of public in transacting with government agencies, the Philippine Statistics Authority (PSA) has started opening their outlets early morning and some operate on Saturdays.

Lisa Grace Bersales, PSA national statistician and civil registrar general said they are mapping out strategies to curb the problem on long queues and inconveniences of those who are securing civil registry documents at Census Serbilis Centers.

PSA has been perceived as slow in processing requests due to thick crowds in their offices, according to the official.

“We have long lines in PSA, but that should not just be the only indicator of service we provide to citizens. We should look on how long they stay on the line,” Bersales told reporters here Thursday on the sidelines of 2015 regional economic performance press briefing.

The PSA releases 75,000 birth, marriage, and death certificates daily. The process takes two to three hours from application to release of documents.

“We are listening to the President’s instruction. PSA is opening some outlets during Saturdays for outlets with many clients requesting documents,” Bersales said.

PSA will also open up new outlets in strategic areas to bring their services closer to rural communities.

“We will open new outlets as long as we’re able to hire new staff. We are a new agency, many people retired and we have about 800 vacant positions,” she added.

For more convenience, the PSA is advocating to “use other channels” such as online through e-Census and telephone services.

E-Census (www.e-census.com.ph) is an online facility that allows the public to submit requests for the issuance of certified copies of birth, marriage and death certificates; and certificate of no marriage record. (PNA)
PGL/SARWELL Q. MENIANO

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