Leyte town elated over citizen satisfaction survey results

CARIGARA, Leyte, Oct. 6  -- The local government here has welcomed the result of Citizen Satisfaction Index System (CSIS) showing people are satisfied with the mandated services of local government units (LGUS).

Carigara and Barugo towns are two local governments in Leyte identified as target areas this year for carrying out a citizens’ feedback mechanism.

Carigara Mayor Eduardo Ong was elated with the very satisfactory performance of the town in the CSIS presented to them by the Department of the Interior and Local Government (DILG) on Thursday.  

“With the high satisfaction level of the people with the kind of governance, we are more committed to continue and even improve in fulfilling our mandate,” Ong told reporters.

The DILG has been pushing for citizens’ feedback mechanism to gauge their awareness and satisfaction with the mandated services of local government units.

CSIS is a set of data designed to collect and generate relevant citizens feedback on local government service delivery performance and on the citizens general satisfaction.

This program measures citizens’ satisfaction of the local government units delivery of basic services on health , education, social welfare, governance and response, public works and infrastructure, environmental management, and economic and investment promotion.

Results of the CSIS have undergone analysis and was presented to the local government.

Ong said the CSIS results will then form part in identifying priority interventions and development in initiatives in the improvement of the delivery of basic services of the local government unit.

Carigara, located 50 kilometers north of Tacloban, is a 2nd class town in Leyte province with a population of 51,345. (LAAA/PNA)